Performs tasks related to customer dispute resolution and balancing of transaction processing errors, with a working knowledge of research and resolution processes specific to Enterprise Payments Investigations. Performs analysis, troubleshoots, and resolves case types in one of the following channels Visa, ACH, Wire, or Paper Investigations. Responsible for individual wo

Management of Control Testing Standards Ensure standards are well documented, aligned with regulatory expectations and industry standards, and supports the risk assessment and management activities across all risks and controls of the organization. Identify opportunities for improved alignment with the ERM Framework supporting all lines of defense and work with those Busi

Enterprise Risk Management Governance Officer I This position will support the maintenance of the Enterprise Risk Management Framework with a focus on associated reporting, partner outreach and risk metrics reporting. The position will maintain common reporting and content formats for risk related governance documents and risk related reporting, reference materials which

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Serves internal and external clients including trust beneficiaries, vendors, colleagues in remote locations, and financial advisors at outside institutions. Prepares reports required for annual account reviews. Performs data entry which includes check writing, ACH set up, and account information editing. Accesses statements, account data, and tax reports from various prop

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

This role is responsible for defining, owning, and governing the banking center workforce staffing model and associated planning, monitoring, and deployment, including banking center salary budgets and forecasting related to personnel expenses nationally. This position manages and oversees banking center staffing tools, leads the Workforce Planning and Optimization team w

Single point of contact for all environmental, health and safety, OSHA complaints. Subject matter expert providing expertise and guidance on environmental, health and safety issues that impact the well being of our colleagues and customers. Provide transformational leadership, direction, and influence to align programs and set overall HSE vision, strategy, and framework.

Strategy Responsible for participating in industry forums to keep abreast of ever changing laws and regulations as it relates to AI. Create and implement the roadmap for AI Risk Management and adjust as necessary to ensure all AI within the organization adheres to CMA's risk management culture. Provide on going thought leadership on AI framework and governance. Operationa

Management of Enterprise Risk Management (ERM) Framework RCSA Policy, Procedures, Playbooks and other governance documents RCSA governance documents are well documented, aligned with regulatory expectations and industry standards, and supports the risk assessment activities across relevant risks of the organization through appropriate hierarchies. Identify opportunities f

Innovation Perform research activities to identify emerging technologies and trends that may affect the enterprise. Maintain awareness of vendor/product industry developments, regulations and trends and identify potential impacts to the enterprise. Assist in vendor/product selection activities including the development of vendor/product evaluation models used in Requests

Innovation Perform research activities to identify emerging technologies and trends that may affect the enterprise. Maintain awareness of vendor/product industry developments, regulations and trends and identify potential impacts to the enterprise. Assist in vendor/product selection activities including the development of vendor/product evaluation models used in Requests

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation